Shipping policy

Shipping Policy — Novoma

At Novoma, we ship all orders from our facility in France to customers within mainland France.

Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding French public holidays). Orders placed after 3:00 PM CET on Friday will be processed the following Monday.

Delivery Time
Once your order has been dispatched, delivery within mainland France takes 3–5 business days. Delivery times are estimates and may be affected by postal delays or public holidays.

Shipping Costs
Shipping is free for all orders within mainland France. There are no minimum order requirements to qualify for free shipping.

Carrier
We ship via. You will receive a tracking number by email once your order has been dispatched. You can use this number to monitor your delivery through the carrier's website.

Delivery Issues
If your order has not arrived within 10 business days of dispatch, please contact us at info@novomsia.com with your order number. We will investigate the matter with the carrier and keep you informed. If a package is confirmed lost by the carrier, we will send a replacement or issue a full refund at no additional cost to you.

Shipping Restrictions
We currently ship to mainland France only. We do not ship to French overseas territories or international destinations.

Contact
For any shipping-related questions: info@novomsia.com | +33 4 72 74 44 30