Frequently Asked Questions — Novoma
How long will my order take to arrive?
Orders are processed within 1–2 business days. Delivery within mainland France takes 3–5 business days after dispatch.
Do you ship outside France?
No. We currently ship to mainland France only.
How much does shipping cost?
Shipping is free for all orders within mainland France. There are no minimum order requirements.
How do I track my order?
You will receive a tracking number by email once your order is dispatched. Use this number on the carrier's website to track your delivery.
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.
Can I cancel my order?
Yes. Contact us immediately at info@novomsia.com. If your order has not yet been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, you may return it under our Refund & Return Policy.
How do I return a product?
Contact us at info@novomsia.com within 14 days of receiving your order. Provide your order number, proof of purchase, product photos, and the reason for return. We will send you return instructions.
Who pays for return shipping?
Details are provided when you initiate a return.
How long does a refund take?
We process refunds within 1–2 business days of receiving your return. The refund is issued to your original payment method and may take up to 8 business days to appear in your account.
Can I return opened products?
Opened dietary supplements or products with broken hygiene seals cannot be returned for health and hygiene reasons, in accordance with French consumer law.
How do I contact you?
Email: info@novomsia.com | Phone: +33 4 72 74 44 30 (Monday–Friday, 9:00 AM–6:00 PM CET).